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Product & Orders
Below are some of are common questions about orders
What are your products made of?
We use the finest materials, including sustainably harvested wood, premium fabrics, and recycled metals, to craft furniture and décor that are both beautiful and durable.
How do I place an order?
Simply browse our online catalog, select the items you'd like, and proceed to checkout. You can create an account for faster future purchases or check out as a guest.
Do you offer custom options?
Yes! Many of our pieces can be customized to your preferences, including fabric choices, finishes, and sizing. Contact our customer support team for assistance with custom orders.
How do I know if a product will fit in my home?
Each product page provides detailed dimensions. We recommend measuring your space to ensure a perfect fit.
How do I know if my order is confirmed?
An email will be sent regarding order confirmation with delivery time and tracking.
Payments & Financing
Questions regarding Payments and Finance
What payment methods do you accept?
We accept all major credit cards and Shop Pay. For added flexibility, you can pay over time with Shop Pay Installments, with no interest.
How is sales tax calculated?
Sales tax is calculated based on your shipping address and applicable local tax rates.
Do you offer gift cards?
Soon Digital gift cards will be offered in various denominations, catering to design enthusiasts.
Shipping & Delivery
How we handle Shipping & Delivery
Where do you ship?
Global shipping available to the majority of countries worldwide.
What if my item arrives damaged?
We take extra care with packaging, but if an item arrives damaged, please contact us immediately. We'll work with you to resolve the issue as quickly as possible.
Do you offer expedited shipping?
Yes, we offer expedited shipping options at an additional cost. You can select your preferred shipping method during checkout.
What if I'm not home when my order arrives?
Depending on the shipping carrier, your order may be left in a safe location, delivered to a neighbor, or require a signature. You can track your order to see delivery details and estimated arrival times.
Will I be charged for taxes and duties?
Clients bear the responsibility for all applicable import duties, customs, and local taxes imposed by local authorities or government
Why is my order taking longer than expected?
Our products, especially complex fixtures, need extra time for manufacturing or crafting to ensure the highest quality and precision. If tracking seems delayed, it's because we are still carefully crafting your product. We'll keep you informed to ensure your satisfaction and maintain clear communication.
Returns & Exchanges
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
We offer a 14-day return window for eligible items. For more details, please refer to our full Return and Exchange Policy.
Can I exchange an item?
If you need to make changes to your order before it is shipped, you have 12 hours post ordering to do so. Feel free to reach out to us for help with exchanging eligible items for a different size, color, or product.
Other Questions
Relevant questions regarding our brand
What is your commitment to sustainability?
We prioritize sustainable sourcing and partner with ethical manufacturers who share our values, ensuring every product aligns with our commitment to the environment. Learn more about this topic here.
How can I stay updated on new arrivals and promotions?
Follow us on Instagram (@meanddecor.shop) and sign up for our email newsletter for the latest updates, design inspiration, and exclusive offers.
Do you have a physical showroom?
We currently do not have a physical showroom. Our online store allows us to offer a wider selection and greater convenience to customers worldwide.